So JetBlue tweets. Big f$$*%ing deal. You don’t even know how to send a coupon, the best part of Twitter. Asshats.
Just because you CAN have a Twitter stream does not mean you SHOULD have one.
The airline business is a shitty business. Overall, JetBlue $jblu has been pretty good (I am alive). Website is fine, rewards program is good, leather seats, and TV. I have rewarded them with loyalty. I fly JetBllue. That’s how it works.
But because the airline business is a shitty business and there really are a bunch of relatively shitty choices, it does not take much to lose a customer or gain a customer. Hence, there is NO investment in customer service.
That makes no sense to me. There is no reason for JetBlue to suck so much ass. The tools are there to handle your best customers. All I can do is vote with my wallet and blog and Twitter stream so I will. Maybe the intern running the Twitter could sign up for Assistly , email me, call me, something….Instead, they will get abused for what I believe is stealing my time and money.
I believe JetBlue is screwing around with flights and schedules, especially from San Diego. For the fourth time in 6 months, JetBlue has cancelled a flight and while they send me an email and phone me a few hours before, that’s all you get.
Since there are no other choices out of the city to certain destinations, you are stranded or left to book a last minute trip at mind boggling last minute rates on another shitty airline. Mistakes happen, but this is not a mistake. I believe JetBlue is cancelling flights at the last minute based on the reservation numbers. I don’t have the time ot care to prove it, I am the customer and it seems obvious.
JetBlue has now cost me way too much money to consider them. I will fight them for for my $3-4,000 because I can. I will be relentless.
JetBlue…like American Express you are dead to me.
On the bright side @JetBlue …JFK airport sucks balls in the worst ways so it was inevitable.
Wait, so they cancelled your flight without booking you on a new one at a later time to the same destination?
nope. they never have. free for all. the government needs to step in on these tactics. it hurts productivity.
you sir have to start taking amtrakn cross country and shut it
Someone else has been permanently off-put by $AXP … and they made it sound like I was the only one!
i have blogged and tweted their criminal ways for a while. they take tarp monety to invest in ads to get new customers at the old customers expense.
Wait, so they cancelled your flight without booking you on a new one at a later time to the same destination?
nope. they never have. free for all. the government needs to step in on these tactics. it hurts productivity.
awwww. :)
Someone else has been permanently off-put by $AXP … and they made it sound like I was the only one!
i fly southwest with only one nightmare in 20 years. they pay for everyone else being shitty. that is a crime.
Does Howard Lindzon smell? Inquiring minds want to know.
i will one day travel less. we are down to one car. we are moving off the transporttaion grid because we are lucky.
we are ALL irresponsible. BUT, we can all take control of many aspects of our lifestyle.
The airline business is bad all the qay through. southwest pays for everyone else's shitty behavior. that is broken. I cant fix the airline business and my ego is too small to lead an airline or invest in one.
multiply me by thousands…productivity and money losses for consumers is huge becuae they have a software edge and good accountants.
there is something very wrong with this.
i have blogged and tweted their criminal ways for a while. they take tarp monety to invest in ads to get new customers at the old customers expense.
you sir are awesome.
awwww. :)
you sir are awesome.
fly southwest!
i fly southwest with only one nightmare in 20 years. they pay for everyone else being shitty. that is a crime.
fly southwest!
2 years ago you complained about the irresponsibility of CNBC. You realized that many others might feel the same and as a response you participated in the foundation of an alternate company – Stocktwits. The question is, can you do the same with the Airline industry, considering their flawed business models that could sustain profits only if oil is under $45. The biggest threat for airlines today (except oil) is teleconferencing. It is getting cheaper and more reliable by the day. Are you willing to travel less?
i will one day travel less. we are down to one car. we are moving off the transporttaion grid because we are lucky.
we are ALL irresponsible. BUT, we can all take control of many aspects of our lifestyle.
The airline business is bad all the qay through. southwest pays for everyone else’s shitty behavior. that is broken. I cant fix the airline business and my ego is too small to lead an airline or invest in one.
2 years ago you complained about the irresponsibility of CNBC. You realized that many others might feel the same and as a response you participated in the foundation of an alternate company – Stocktwits. The question is, can you do the same with the Airline industry, considering their flawed business models that could sustain profits only if oil is under $45. The biggest threat for airlines today (except oil) is teleconferencing. It is getting cheaper and more reliable by the day. Are you willing to travel less?
+1 on this Howard; it has happened to me too. While I’m sure airlines have a lot of ways they could “bury” the real reason for canceling a flight if they needed to, I’ve always wondered if there’s any kind of claim that could be made if they sell tickets in good faith and then cancel for revenue optimization reasons only. (Fine-print TOS in their contracts of carriage that reserve the right to screw you any which way from sunday without notice notwithstanding.)
multiply me by thousands…productivity and money losses for consumers is huge becuae they have a software edge and good accountants.
there is something very wrong with this.
+1 on this Howard; it has happened to me too. While I'm sure airlines have a lot of ways they could “bury” the real reason for canceling a flight if they needed to, I've always wondered if there's any kind of claim that could be made if they sell tickets in good faith and then cancel for revenue optimization reasons only. (Fine-print TOS in their contracts of carriage that reserve the right to screw you any which way from sunday without notice notwithstanding.)
Totally.
I got in a huge debate with one of the @jetbue drones a few months back. I’m sitting in JFK, I’m talking to the pilot. I just heard the maintenance guy say it’s going to be like 3 hours. @Jetblue is insisting on telling me that the flight is going in 15 minutes. I ended up telling them that crappy inaccurate customer service delivered by social media is still crappy inaccurate customer service.
Totally.
I got in a huge debate with one of the @jetbue drones a few months back. I'm sitting in JFK, I'm talking to the pilot. I just heard the maintenance guy say it's going to be like 3 hours. @Jetblue is insisting on telling me that the flight is going in 15 minutes. I ended up telling them that crappy inaccurate customer service delivered by social media is still crappy inaccurate customer service.
Thank you for the comments Howard, though I tend to disagree that we are hats of any sort.
We do indeed monitor Twitter consistently, and will do what we can to respond to customer questions or concerns through that channel. However, when addressing itinerary specific requests, we will direct customers to established channels to address those concerns. We do so to ensure that the customer’s information is both protected and confirmed. Directing to internal resources also allows us to record and track that discussion. As I proposed in our Twitter feed, if you’d care to discuss your specific case, please leave us a note at http://jetblue.com/speakup so we can properly verify and track the discussion.
To address your second point about our cancellations. The cancellations seen today were done to reduce congestion into the Northeast airports caused by thunderstorms, lowered visibility, winds, and potential for lightning on the field which will often cause ATC to reduce or potentially stop arrival and departure rates for all traffic. We understand cancellations suck – but we work to make sure we act as far out as possible when forecasts indicate we could see delays leading to in-airport cancellations. Yes, it still sucks, but we’d rather cancel with some time to react, than cancel at the gate.
As per our Customer Bill of Rights http://bit.ly/jbbor and Contract of Carriage, all customers whose flight is cancelled by JetBlue will, at the customer’s option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. Customers impacted by weather can call 1-800-jetblue and an agent will assist further.
Thanks for your time.
Morgan Johnston
Manager Corporate Communications
JetBlue Airways
Thanks Morgan – but no other flights from san diego to new york were cancelled , this happens often and when you have one flight a day to new york, you should be prepared to get your customers to new york via other airlines.
Just had same thing happen to me: ORD to JFK. Canceled flight due to “weather” but funny thing is that all the other airlines were still flying in! They refuse to book on another airlines so stranded in Chicago at a hotel, flying tomorrow thru Boston with a five hour layover and they couldn’t even book my husband and I on the same flight (unless we waited 72 hours!) My boss is pissed and I can’t believe I have to pay for the hotel.
Customer Bill of Rights? USELESS.
I tried to get on a JetBlue flight to Boston tonight and early morning out of Boston to JFK tomorrow morning (so I could stay with a friend and be at work Monday). The flights were AVAILABLE but the customer service Supervisor said overnight flights aren’t considered connections so she couldn’t book it for me. Does that make sense?? I’d love to hear what Morgan thinks of that one. They have NO care in the world for the customer. I’m done with Jet Blue. And that’s coming from a customer who ONLY flew JetBlue for an entire year. I was the epitome of a loyal customer. WAS.
Thank you for the comments Howard, though I tend to disagree that we are hats of any sort.
We do indeed monitor Twitter consistently, and will do what we can to respond to customer questions or concerns through that channel. However, when addressing itinerary specific requests, we will direct customers to established channels to address those concerns. We do so to ensure that the customer's information is both protected and confirmed. Directing to internal resources also allows us to record and track that discussion. As I proposed in our Twitter feed, if you'd care to discuss your specific case, please leave us a note at http://jetblue.com/speakup so we can properly verify and track the discussion.
To address your second point about our cancellations. The cancellations seen today were done to reduce congestion into the Northeast airports caused by thunderstorms, lowered visibility, winds, and potential for lightning on the field which will often cause ATC to reduce or potentially stop arrival and departure rates for all traffic. We understand cancellations suck – but we work to make sure we act as far out as possible when forecasts indicate we could see delays leading to in-airport cancellations. Yes, it still sucks, but we'd rather cancel with some time to react, than cancel at the gate.
As per our Customer Bill of Rights http://bit.ly/jbbor and Contract of Carriage, all customers whose flight is cancelled by JetBlue will, at the customer’s option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. Customers impacted by weather can call 1-800-jetblue and an agent will assist further.
Thanks for your time.
Morgan Johnston
Manager Corporate Communications
JetBlue Airways
Does Howard Lindzon smell? Inquiring minds want to know.
Thanks Morgan – but no other flights from san diego to new york were cancelled , this happens often and when you have one flight a day to new york, you should be prepared to get your customers to new york via other airlines.
you sir have to start taking amtrakn cross country and shut it
http://experience.jetblue.com/
http://experience.jetblue.com/
was interesting . good luck .
was interesting . good luck .
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Just had same thing happen to me: ORD to JFK. Canceled flight due to “weather” but funny thing is that all the other airlines were still flying in! They refuse to book on another airlines so stranded in Chicago at a hotel, flying tomorrow thru Boston with a five hour layover and they couldn't even book my husband and I on the same flight (unless we waited 72 hours!) My boss is pissed and I can't believe I have to pay for the hotel.
Customer Bill of Rights? USELESS.
I tried to get on a JetBlue flight to Boston tonight and early morning out of Boston to JFK tomorrow morning (so I could stay with a friend and be at work Monday). The flights were AVAILABLE but the customer service Supervisor said overnight flights aren't considered connections so she couldn't book it for me. Does that make sense?? I'd love to hear what Morgan thinks of that one. They have NO care in the world for the customer. I'm done with Jet Blue. And that's coming from a customer who ONLY flew JetBlue for an entire year. I was the epitome of a loyal customer. WAS.
In August while I was relocating to CT, I traveled through Boston. Jetblue lost my 50lbs suitcase filled with every pair of shoes I owned, and some other articles of clothing. I valued my luggage at about $1400, but I did not have proof of purchase for my clothes and shoes, so they gave me $495.90 after they had depreciated the value of my thing (Hold on to your receipts for every article of clothing you buy in the future!) They also don’t pay for the cost to replace the items.
They also refused to refund my $75 that I had paid to ship a third bag; they said I would have to prove that the third bag was the one that was lost. That makes no sense though since you pay an extra $35 for a second bag, and then an extra $75 for a third bag…It shouldn’t matter which bag was lost; 3-1=2…that is simple Mathematics. I have never been more angry at a corporation. The most profane thing I could bring myself to tell the representatives is that Jetblue was “full of shit”…didn’t make me feel any better. I will never ever fly Jetblue again. Sue them for every dollar you can! They don’t give a rat’s ass about their customers!